Essential (For pools up to 65,000L)
Our Essential Pool Servicing plan is our most popular plan and includes everything you need to enjoy a healthy pool year round.
Essential: For pools up to 65,000L, on a 12 month contract.
By signing up for a service plan, you agree to our standard Terms and Conditions, listed on the website at the time of service. Please carefully read the terms and conditions before signing up to this service.
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Service Inclusions
Essential Plans
Keep your pool in pristine condition with our expert pool servicing! Our dedicated team of trained professionals ensures that your pool remains clean, safe, and well-maintained throughout the year. From routine water chemistry checks and equipment inspections to thorough cleaning and debris removal, we take care of every aspect of your pool's servicing. With our reliable pool servicing plans, you can relax and enjoy your pool worry-free, knowing that it's in the hands of experienced experts. Trust us to keep your pool crystal clear and inviting for your family and friends to enjoy.
Water testing
Chemical balance
Empty skimmer box
Chemical sanitisation balance*
Vacuum
Brush sides
Clean pump baskets
Clean chlorinator cells (when required)
Check equipment operation
Replace minor parts and services*
Skim surface
Backwash / clean filter element (if required)
Testimonials
"I’m so impressed with The Outdoor Hub's professional and reliable service. They are fast, knowledgeable ,super friendly and always go above and beyond to provide only the best.Thanks again for taking care of our pool.."
John A.
Local store: Gladstone"Ever since The Outdoor Hub has stated cleaning my pool it's always looking sparkling clear."
Sandra S.
Local store: Tannum SandsChemicals Included
Basic chemicals are included in the service charge, up to a total value of $56, including:
Salt
Salt in a swimming pool is used to generate chlorine, which acts as a sanitizer to keep the water clean and free from bacteria and algae.
Chlorine
Chlorine in a pool acts as a sanitizer, killing bacteria and algae to keep the water clean and safe for swimmers.
Alkalinity Increaser
Alkalinity increaser in a pool raises the total alkalinity level, helping to stabilize the pH and prevent rapid fluctuations.
Hydrochloric Acid
Hydrochloric acid is commonly used in pools to adjust and balance the pH levels of the water.
Cyanuric Acid
Cyanuric acid in a pool acts as a stabilizer for chlorine, protecting it from degradation due to sunlight and extending its effectiveness in sanitizing the water.
Calcium Hardness
Calcium in a pool helps to maintain water balance, prevent corrosion of pool surfaces, and avoid scaling caused by high mineral content.
Important Foreword
Pools require regular maintenance and supervision to maintain their health and cleanliness. We recommend, at minimum, baskets are emptied and pool equipment is inspected at least weekly between our visits.
Signing up to our service plans does not transfer the risk of ownership to us. While we’ll do everything reasonable to maintain the equipment is good working order, equipment does malfunction and pools will, at times, have issues outside of our control.
All services and plans are subject to our standard terms and conditions, available to view here.
Term of the Agreement
Unless you have selected the month to month service add-on:
- the term of the agreement is 12 months
- Should you cancel the agreement within this period, 70% of the remainder of the contract becomes due and payable.
Service Inclusions on our Essential Plans
Services included:
- Water testing
- Chemical balance
- Empty skimmer box
- Backwash (if required)
- Clean pump basket
- Clean chlorinator cells
- Check equipment operation
- Skim surface
- Chemical balance using basic sanitisation chemicals (see list below)
- Some minor parts and services are included in the plan (see below)
- Brush sides
- No call out fee for troubleshooting filtration equipment issues (maximum 2 call-outs per year).
- Vacuum
Basic chemicals are included in the service charge, up to a total value of $56, including:
- Salt
- Chlorine
- Alkalinity increaser
- Hydrochloric acid
- Cyanuric acid
- Calcium (if required)
Before the first service: If, on our first scheduled visit we notice that your pool has significant health issues (green or otherwise in poor condition), we may be required to charge you a clean-up fee prior to the regular maintenance service commencing. We will discuss this with you prior to commencing your service.
Surcharges
Surcharges are applied in the following circumstances:
- Extra Chemicals Charge - forms part of our fair use policy and applies when the pool requires more than $56 worth of chemicals. , the excess will be charged on a separate invoice. This may happen when there has been lots of rain or there is a malfunction with the pool. Specialty chemicals are available and charged separately, either as an add on to the plan or on a one off basis. Please note there is no option to balance the pool over a number of visits to save this charge from being applied.
- Excessive Cleaning Charge – $50 and is applied where it takes us longer than a standard service (we allow up to 1 hour) to clean the pool. We will not ask for approval to proceed in this event and will automatically apply the charge, evidenced by photos of the condition of the pool before and after.
- Add on charges – Monthly Add ons are available to customers on the chemicals included plans for extra service inclusions. These charges are added to your monthly service fee.
- If the condition of the pool or pool equipment is such that it falls outside the inclusions of the service plan, we will quote you for this before we commence. .
Parts and Services
The following parts and services are included in the monthly service fee:
- Minor parts up to a total retail value of $25 per month (such as o-rings, plumbing, glue, lubricant)
- Labour for an equipment issue that we can identify, diagnose and rectify within 15 minutes (such as blocked pump reassembly).
Please note, if the part or service does not fit into these categories, we’ll diagnose and provide a quote.. There is no option to balance the pool over a number of visits to save this charge from being applied.
Support Inclusions
No call out fee for troubleshooting filtration equipment issues (maximum 2 call-outs per year). Call outs are during business hours only and may take up to 5 days to occur in busy times.
If the issue takes us less than 15 minutes to rectify without replacement parts, we’ll sort it for you at no charge, otherwise we’ll diagnose and provide a quote.
Service Exclusions
- Green pool cleanups and faulty equipment replacement
- Warranty replacement (unless otherwise agreed or within our legal obligation)
- For the avoidance of any doubt, the service plans exclude anything that is not expressly covered
By signing up for a service plan, you agree to our standard Terms and Conditions, listed on the website at the time of service.