The Outdoor Hub Group Pty Ltd and subsidiaries (The Outdoor Hub, we, us, our) is pleased to offer you the opportunity to buy and receive goods and services (Products) through The Outdoor Hub website (Website) on the basis of the following terms:

Information about Products

Due to photographic and screen limitations associated with the representation of Products, some actual goods may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Website.

Pricing and payment

a)       You must pay for all online purchases at the time of online checkout prior to order confirmation in accordance with one of the payment methods offered on the Website. Where we cannot fulfil an order, a refund will be provided.

b)      The prices of Products, and any delivery or other charges, shown are in Australian dollars, inclusive of GST.

Delivery (if applicable)

a)       Where the Product is being delivered, delivery options are listed on each Product’s Product Page.

b)      Available delivery options, terms and charges for each Product will be shown on the relevant Product Page. The option selected by you will be shown in your Checkout Summary (Cart). We will use reasonable endeavours to deliver Products within a reasonable time frame.

c)       You will be notified via email once your Products have been dispatched.

d)      We are unable to accept liability for delay in delivering goods which is beyond their reasonable control (e.g. if stock is unavailable). If the Product has not been delivered within a reasonable time (depending on the nature of the Product and the delivery address), please contact us if you wish to cancel your order for that Product and request a refund.

e)      You must ensure there is clear and safe access for delivery. Please ensure there is a person present at the delivery premises who is authorised by you to accept delivery. If there is not, we will endeavour to deliver the Product if safe and appropriate to do so. If the delivery contractor arrives at the agreed time but is unable to deliver the Product or considers that it is unsafe or inappropriate to do so, you may be required to pay for re-delivery later, or we may cancel your order and provide you with a refund.

f)        Some Products may require extra delivery personnel which may incur an additional charge as advised to you before you submit your order. We will deposit your goods at ground level at the delivery premises unless you have arranged otherwise with us or the delivery contractor. The goods are at your risk after delivery.

Click & Collect

It may be an option to collect the Products in store. If Products are being collected, please collect them within:

·         10 days (commercial customers)

·         30 days (for retail customers purchasing special order or customer-made products)

·         14 days (retail customers purchasing all other products)

after The Outdoor Hub informs you that they are ready for collection. If you do not, then unless you make arrangements with us for late collection, we will assume you have cancelled your order. This means we may re-sell the Product, and you may be required to pay a re-stocking fee or, in the case of specially ordered or custom-made product, forfeit any deposit/payment you have made. The Outdoor Hub may need to verify your identity upon collection.

Pick-up is not available when the shops are closed for trade.

Warranties and liability

a)       All Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

b)      Products may contain warranty documents on or inside the packaging provided by the manufacturer or distributor of the product. Unless clearly expressed otherwise, any such warranty is not given by The Outdoor Hub.

c)       All other warranties and representations are excluded, except those which are non-excludable in law, including the Australian Consumer Law. Subject to the Australian Consumer Law, where Products supplied are not of a kind ordinarily acquired for personal, domestic and household use, our liability to you is limited to refunding the price, replacing or repairing the relevant goods in relation to which the warranty has failed (at The Outdoor Hub’s option).

d)      To assist us in resolving any problems you may experience, please inspect the goods upon taking delivery and report any shortage, discrepancy, defect, wrong specification or similar problem to us as soon as you become aware of it.

PlIn some cases, some suppliers may void warranties if the product has not been installed by a qualified / experienced installer, or the product has not been installed to manufacturer specifications.

Cancellation by The Outdoor Hub

We may cancel any order (in full or part) where: (i) you are in breach of your payment obligations; (ii) the Seller reasonably suspects that you are purchasing goods for the purposes of resale or resupply; (iii) the Seller becomes aware after order confirmation that the good is out of stock; (iv) there has been a genuine pricing or product description error; or (v) where the transaction is suspected of being the subject of credit card or payment-related fraud. The Outdoor Hub will refund any amount already paid in respect of any cancelled order.  In the case of part cancellation of an order, a refund will be provided on the amount paid that relates to the cancelled portion of the order.

Refunds & Returns

a)       The refunds and returns policy applicable to each Product can be found at the ‘Refunds & Returns’ link on their relevant Product Page. Some goods, including custom made goods may not be returnable unless a warranty or guarantee is breached. You can contact us through the contact details shown on the Website and on your order confirmation email/document.

b)      Our refunds and returns policy can be found on the Website. Commercial customers may be required to pay for any costs The Outdoor Hub incurs as a result of change of mind (for example, handling/transport costs or any re-stocking fee charged by our supplier).

Privacy

a)       The Outdoor Hub collects your personal information to allow us to supply you with goods or services or facilitate purchases from other Service Providers. Other Service providers also collect your personal information when you make a purchase from them. Our Privacy Policy can be found on the Website.

b)      By placing an order through this Website, you consent to The Outdoor Hub collecting your personal information, providing it to third parties (including the relevant Service Provider, if not The Outdoor Hub, and the relevant suppliers and delivery contractors) for the purpose of fulfilling and delivering your order. If you have any questions, email us at via the Website.

Dispute resolution

You may submit your complaint to support@theoutdoorhub.com.au and we will do our best to investigate your complaint.

Third Party Installation

Where you arrange for a third party to install goods purchased through the Website, you must contract separately with that third party. The Outdoor Hub will not be liable for any installation services provided by a third party.

Inconsistency

Except where we have a written contract with you, the Terms and Conditions and Policies available on the Website apply to the exclusion of all other terms.  In the event of any inconsistency between those documents, these Terms of Sale will take precedence.